Bookings Guests will receive confirmation of their booking via SMS or email. Guests must be at least 18 years of age when booking accommodation. The hotel reserves the right to cancel a booking if, upon arrival, the guest is unable to provide a valid ID as proof of age.
Check-In, Check-Out, and Cancellations Check-in time is between 4:00 PM and 6:00 PM; check-in after 6:00 PM must be arranged in advance. Check-out is no later than 12:00 PM; late check-out must be arranged in advance.
A valid credit card is required to complete the booking. The card will be charged 30 days prior to arrival, once the free cancellation period has expired. Charges for minibar, bar, dinner, room service, and similar services are payable at check-out.
In the event of a no-show, all confirmed rooms and boat trips/activities will be charged at 100% of the total amount.
Cancellation of a confirmed hotel room must be made at least 30 days before arrival. If a reservation is cancelled less than 30 days before arrival, the full room cost will be charged.
Please note that all rooms are non-smoking — please use designated smoking areas.
Damage The guest is personally and financially responsible for any damage caused to the hotel room, furnishings, or other equipment.
Force Majeure In the event of circumstances beyond our control — such as strikes, fire, extreme weather, or other events that prevent a stay or activity from taking place — we reserve the right to cancel without liability for compensation. Generally poor weather, which is considered normal for the season in our region, does not constitute grounds for cancellation and does not alter the applicable cancellation policy.
Insurance We recommend that all guests take out a cancellation insurance policy with their own insurance provider, covering cancellations due to illness and other unforeseen circumstances. We also advise all guests to hold valid travel insurance.
Prices and Payment We reserve the right to adjust prices due to increased costs of goods, services, taxes, fees, or other costs controlled by external parties. We strive to be a cashless business and encourage guests to use electronic payment methods, as this is the safest way to travel. We accept Mastercard, Visa, and American Express. If a customer wishes to pay in cash, only Norwegian kroner (NOK) are accepted. Checks and traveler's checks are not accepted.
Any credit arrangements must be agreed upon and approved in advance. Our payment terms for credit are net 10 days. Payment details for our hotels and 62°NORD can be found in the table below and will also appear on any invoices issued.
Legal Matters For any dispute between parties that cannot be resolved without court proceedings, the place of jurisdiction is a Norwegian court, and its decision will be final.
Table Reservations We recommend that all guests reserve a table at our restaurants prior to arrival, as your preferred restaurant may be fully booked. Table reservations must be cancelled at least 48 hours before the reserved time. If a confirmed table reservation is cancelled less than 48 hours before arrival, a fee of NOK 450 per person will apply in the Historic Dining Room and NOK 900 per person in the Conservatory.
If you arrive late, we will hold your table for 20 minutes. After this time, we regret that we can no longer guarantee your table or a seat in your chosen restaurant.
Boat Trips and Other Activities 62°NORD reserves the right to change or cancel trips due to unforeseen issues with equipment or crew, as well as adverse weather conditions. When weather makes the originally planned route unsafe, 62°NORD reserves the right to cancel the trip on the advice of the boat operator. Alternatively, the boat operator may modify the route to ensure a safe and enjoyable experience for all participants. Route changes due to weather conditions do not constitute grounds for a refund or price reduction.
All participants are responsible for their own physical and mental condition, given the nature of these trips. Participants must at all times follow the instructions of the boat operator, who has full authority on the vessel. The operator has the right to deny participation to any person deemed a safety risk — whether due to health, physical condition, intoxication, or disruptive behavior toward other participants.
Personal items brought on boat trips — such as cameras, mobile phones, bags, jewelry, and glasses — are carried at the participant's own risk.
Late arrival may result in a shortened trip or missing the departure entirely. The full cost of the trip remains payable and no refunds will be given.
Cancellation of a confirmed activity must be made no later than 30 days before the agreed arrival date. If a confirmed activity is cancelled less than 30 days before the agreed arrival date, the full confirmed price will be charged.
Privacy Policy We reserve the right to make changes to the terms for individual events or periods — the hotel or contractor will provide information accordingly.
